Broken spring
A broken spring leaves the full door weight unsupported.

Springs and balance
A balanced garage door should feel fairly light when lifted by hand. If it suddenly feels very heavy, the springs are probably not doing their job. That makes the door unsafe to lift and hard on the opener.
Short answer
A heavy door usually means a broken or weakened spring. Look for a gap in the spring above the door or a stretched extension spring. Do not keep lifting a heavy door by hand. Book a technician to check the springs and balance.
A broken spring leaves the full door weight unsupported.
Springs weaken with age and cycles.
Insulation, new panels or decorations add weight. See balance adjustment.
Rusted rollers or tight tracks add resistance.
Most residential doors weigh well over a hundred pounds, and larger double doors weigh much more. The springs are what make that weight feel manageable. When a door suddenly feels heavy, the springs are no longer carrying their share, and lifting it repeatedly puts that load on your back and the opener's gears instead.
Describe what the door is doing when you call. A provider may ask follow-up questions, but a reliable price normally needs an on-site look rather than a phone-only quote.

Most homes have torsion springs on a shaft above the door or extension springs that run along the horizontal tracks.

Springs are sized and tensioned to offset the door's weight.

Garage door repair covers the moving system as a whole: springs, cables, rollers, hinges, tracks, the opener and its safety sensors.
A balanced door should feel fairly light when lifted by hand and stay in place when stopped halfway. A very heavy door suggests spring problems.
A spring may have broken. You might have heard a loud bang. Check for a gap in the torsion spring from a distance.
It is not recommended. The opener is not designed to lift the full door weight and can be damaged.
Yes. Springs gradually lose tension with use. Eventually they need adjustment or replacement by a technician.
Binding rollers add resistance, but they rarely make the door as heavy as a broken spring does.
Yes. A heavy door usually needs spring service. Booking soon protects the opener and your safety.

Call to schedule a technician visit with an independent provider who serves your area.